Help Center

1. What Intly does

Intly helps you organise rooms, find items from third-party retailers, save wishlists and mood boards, track auction lots, and create AI-generated visualisations of items in your own space.

2. Agreeing to these Terms

By creating an account or using the Services you agree to these Terms. If we make a material change, we will tell you by email and on our Instagram account (@intly.app), and the new Terms apply once you keep using the Services after that notice. If you do not agree, please stop using Intly and delete your account. Apple's standard Licensed Application End User License Agreement also applies to the app: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

3. Who can use Intly

You must be at least 16 years old to create an account or use the Services.

4. Your account

Give accurate details and keep your sign-in details secure. You are responsible for what happens under your account. Tell us if you think someone has accessed it without your permission. You can sign in with Apple, Google or email.

5. Plans, payments and subscriptions

• Free: 7 visualisers and 3 searches to get started.
• Standard: AUD $5 per month, with 20 visualisers and 60 searches each month.
• Pro: AUD $10 per month, with 45 visualisers and 110 searches each month.
• Top-up (subscribers only): a one-off AUD $10 purchase that adds 40 visualisers and 90 searches.
• Project Pack (no subscription needed): a one-off AUD $10 purchase with 40 visualisers and 90 searches, valid for 90 days.

Prices are shown in the App Store before you buy. Payment is charged to your Apple ID when you confirm the purchase. Subscriptions renew automatically for the same length and at the current price unless you cancel at least 24 hours before the end of the current period, and your account is charged for the renewal within 24 hours before that period ends. You can manage or cancel a subscription in your Apple ID account settings on your device. Cancelling stops future renewals, and you keep your plan until the end of the period you have paid for. Monthly allowances do not carry over to the next month. Top-ups are one-off purchases and their allowances do not expire.

Because purchases are made through Apple, refund requests go to Apple, and we cannot issue refunds ourselves. If a visualiser request fails on our side, we return that allowance to you. Searches are counted when they run.

Nothing in this clause limits your rights under the Australian Consumer Law or Apple's policies.

6. Your content

You keep ownership of what you upload, such as room photos, mood board images, notes and wishlist items. You give us a non-exclusive licence to store, process, display and send your content to the providers that run the Services, only so we can provide the Services to you. This includes sending images to an AI provider to create visualisations. Only upload content you have the right to use, and do not upload unlawful content or photos showing other people without their permission. You can delete content, or your whole account, in the app.

7. Third-party products and sites

Intly shows and links to listings from retailers, marketplaces and platforms such as Etsy, eBay and Pinterest. We do not sell those products and do not control or check listings, prices or availability. They can be out of date or wrong. Any purchase is between you and the seller, so check the seller's own page before you buy.

8. AI-generated content

The Visualiser uses third-party AI (currently Google's Gemini API) to show how an item might look in your space. Results are illustrative only. They may be inaccurate and may not match real size, colour, proportions or fit, so check measurements and details before you buy anything. Your photo and any reference image are sent to the AI provider to create the result, as explained in our Privacy Policy.

9. Using Intly properly

You must not break the law; interfere with, overload or try to get around limits, security or paid allowances in the Services; use bots, scrapers or other automated tools; access other people's accounts or data; resell or share your account; or reverse engineer the app except where the law allows it.

10. Our intellectual property

We own the Intly app, name, logo and branding. We give you a personal, non-exclusive, non-transferable right to use the app for your own non-commercial use while you follow these Terms.

11. Availability and best-effort features

The Services are provided "as is" and "as available", and may change or be interrupted. Features such as auction tracking, price checks and alerts are best effort. They rely on information from third parties that can be late, wrong or missing, so do not rely on them as your only way to follow an auction or a price. Check the seller's listing before you bid or buy.

12. Consumer law

Nothing in these Terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Subject to that, and as far as the law allows, we exclude all other warranties.

13. Limits on our liability

To the maximum extent permitted by law:

• we are not liable for indirect or consequential loss, or for loss of profit, opportunity or data;
• we are not liable for loss caused by third-party sellers, marketplaces or platforms, by inaccurate AI output, or by events outside our reasonable control;
• our total liability to you for all claims relating to the Services is limited to the greater of the amount you paid for the Services in the 12 months before the claim and AUD $100.

This clause does not limit any liability that cannot be limited by law, including liability for fraud or wilful misconduct and any consumer guarantee under the Australian Consumer Law that cannot be limited.

14. Content we can remove

We may remove content, and suspend or end accounts, that breach clause 9 or the law or that infringe someone else's rights. We will try to tell you when we do, unless the law or the circumstances stop us.

Copyright complaints. If you believe content on Intly infringes your copyright, email our designated copyright agent at info@intly.app (our agent details are also listed in the US Copyright Office DMCA directory). Please include: your name and contact details; a description of the work you say was copied; where the content is, such as a link or a description; a statement that you believe in good faith that the use is not authorised by the owner, its agent or the law; a statement that your notice is accurate and that you are the owner or authorised to act for the owner; and your signature. We remove content that appears to infringe and may tell the person who uploaded it. If someone believes we removed their content by mistake, they can email us a counter-notice and we will consider it. We close the accounts of people who repeatedly infringe copyright.

15. Ending your use

You can stop using Intly at any time and delete your account in the app (Settings, Account Details, Delete Account). We may suspend or end your access if you breach these Terms, if the law requires it, or to protect the Services or other users. Clauses that by their nature continue after your account ends, including 10, 13 and 17, keep applying.

16. Changes to the Services and prices

We may change, add or remove features and plans. Subscription price changes follow Apple's rules: we will tell you and, where Apple requires it, ask you to agree before a higher price applies.

17. Governing law

These Terms are governed by the laws of Victoria, Australia, and the courts of Victoria and the Commonwealth of Australia have jurisdiction. This does not take away any consumer rights you have under the law where you live that cannot be excluded.

18. Contact

William Rose Gallery Pty. Ltd. (ABN 20 690 412 287), Victoria, Australia. Email: info@intly.app.

1. What we collect

• Account details: your name and email, and how you sign in (Apple, Google or email). If you use Sign in with Apple or Google, we receive only what they share with us, which can include a private relay email address.
• Your content: room photos, mood board images, notes, wishlist items (title, link, price, image), auction lots and bids you track, saved palette colours and brand preferences.
• Visualiser: the room photo and reference image you submit, and the images generated from them.
• Pinterest: if you connect it, we store the connection details and a copy of the pins from the boards you choose, so we can show them. You can disconnect it at any time.
• Purchases: Apple handles payment. We receive your subscription status and purchase identifiers from Apple and from RevenueCat, which manages subscriptions for us. We never receive your card details.
• Notifications: if you opt in, a device token so we can send price and auction alerts. The alert text can include the names of your wishlist items, and is delivered through Expo's push service and Apple.
• Usage and device data: app version, device type and operating system, your country, language and timezone (stored with your account), and records of your searches (including the words you search for), visualiser use and price checks linked to your account, so we can apply plan limits, prevent abuse and improve the Services. We do not use a third-party analytics or crash reporting tool.
• Technical logs: our hosting and sign-in providers keep technical records, including your IP address and device type, for security and troubleshooting. Server request logs are kept for up to 30 days.
• Age check: when you create an account, we ask for your date of birth to confirm you are 16 or over. Your date of birth is checked on your device and is never stored or sent to us. We keep only a record that you confirmed, and when.

2. How we use it

To run the Services and keep your account working; to localise Sourcing results to your region; to check prices on your wishlist items (weekly for paid plans); to send alerts you have opted into; to enforce plan limits, stop abuse and protect our costs; to keep the Services secure; to improve them; and to meet legal obligations.

3. Who receives your information

We do not sell your personal information. We use these providers to run Intly, and each receives only what its job needs:

Your phone also connects directly to some sites, such as retailer pages for link previews, image hosts and a currency rate service. Like any website you visit, they can see your IP address.

We may also share information where the law requires it, or to protect our rights, users or the Services.

4. AI processing

When you use the Visualiser, your room photo and any reference image are sent to Google's Gemini API to create the result. We do not use your photos to train our own models. Under the paid Gemini API terms we use, Google does not use your prompts or responses to improve its products, but it may keep logs for a limited time to detect abuse and meet legal obligations.

5. Overseas storage and processing

Our providers store and process data in other countries, including Japan (Supabase, where our database and files are stored) and the United States (Railway, where our server runs). We take reasonable steps to make sure these providers protect your information. By using the Services you understand your information may be handled outside Australia.

6. How long we keep it

We keep your information while your account is open. Content you delete is removed from the app. Auction lots you track are deleted automatically 3 days after they have passed. When you delete your account, we erase your stored files, your records, the words you searched for and your login. We keep encrypted backups of our database and files for up to 14 days, and your data drops out of them within that time. We may keep usage and cost records that are not linked to you.

7. Your choices and rights

You can view and edit most of your information in the app. You can delete your account in Settings, Account Details, Delete Account. You can disconnect Pinterest and switch off notifications in your iPhone settings. To ask for a copy of your information, or to correct something you cannot fix in the app, email us at the address below.

8. Security

We use measures such as encrypted connections and access controls to protect your information. No system is completely secure, so we cannot guarantee absolute security.

9. Children

Intly is for people aged 16 and over. If you believe someone under 16 has an account, contact us and we will delete it.

10. Complaints

Email us your concern and we will reply within 14 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

11. Changes to this policy

We may update this policy. We will show the new effective date and, for material changes, tell you by email and on our Instagram account (@intly.app).

12. Contact

William Rose Gallery Pty. Ltd. (ABN 20 690 412 287), Victoria, Australia. Email: info@intly.app.